Citizen’s Advice Service

Do you have any general questions about the city council and the services offered by the city? Or do you want to give us your suggestions, criticisms and praise? Then the Citizen’s Advice Service is the right contact point for you.
Our team will be pleased to assist you or give you advice!

Our services:

  • We answer enquiries in writing and electronically (also in English)
  • We inform you about the responsibilities of the departments
  • We help with problems with the city council
  • We provide comprehensive information about the city of Frankfurt
  • We provide a host of brochures about the sights of Frankfurt free of charge
  • We offer information about permanent and temporary exhibitions, dates, opening times, prices

Opening hours:

9:00 am – 5:00 pm
Tue, Wed
7:30 am – 1:00 pm
10:00 am – 6:00 pm
7:30 am – 1:00 pm


Inhalte / Content

Eingang Lange Straße
Zeil 3
60313 Frankfurt am Main

Telefon: 115 außerhalb des Rhein-Main-Gebiets erreichbar unter +49 (0)69 - 115
Telefax: +49 (0)69 212 9740000
E-Mail: Link-Iconbuergerberatung [At] stadt-frankfurt [Punkt] de